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What’s in it for me? February 10, 2009

Posted by solutionsbconsultants in Accountability, Business Improvement, Customer Service, Improving Personnel Performance, Increase Profitability, Marketing, Travel Policy.
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I have had numerous requests asking “What can Solutions Business Consultants do for my business” In response, I have prepared a brief summary of what we do. If you learn anything from this post, it should be that we offer a complimentary initial consultation – let’s talk and discuss your issues… I have been known to successfully solve a problem or two on the phone call and if our conversation leads to an engagement or referral then we have a win-win situation we both can be proud of.

Businesses exist in a state of flux depending on 1) market conditions, 2) goals/objectives  of the company and the 3) internal and external processes the company employs to operate.

Business inefficiencies occur when #1, 2 and 3 are out of sync. My job is to help businesses redefine and understand the current market, modify goals and objectives to meet the challenges of the current market and then align the company’s processes making them more relevant and efficient.

To better understand the aforementioned explanation, I am listing recent categories of consulting business that I have completed. This should not be viewed as a list of services because every business is different and I will tailor my approach and execution dependent on your needs.

Business Development/Customer Intelligence: I assist businesses in understanding who their ideal customer is. Not all customers are born equal and profitability is key – minimum volume generation, product mix, sales/service support and infrastructure requirements all have to examined and possibly modified. Once the ideal customer is defined, it makes it much easier to focus efforts on new customer recruitment and proper servicing of existing customers. I show companies how to leverage this information to then go out into the field and develop new customers.

Cost Reduction/Expenditure Management: I assist companies in tackling and bringing their expenditures under proper management.  Expense control, vendor selection and negotiation, bid processes, travel policies and an intensive look at purchasing always results in a stronger organization and bottom line savings. Lenders and investor/shareholders alike are impressed with the results.

Website Analysis/Logic/Design and Search Engine Optimization: I assist companies in taking a customer-point-of-view analysis of their existing or proposed web-site focusing on simplicity of navigation, ease-of-use, goal maximization and sales effectiveness. Additionally, I focus on low-cost, no-cost methods of promoting your web site using social media, podcasts, key word/phrase selection, promotion and research tools.

Business Processes: I assist companies in tweaking their infrastructure processes to maximize staff utilization, customer experience, defining goals and objectives, creating business policies, correcting bad or faulty operations and more. . .

The best part about what I do is the diversity of the challenges- I have helped small companies, large companies, small projects, multi-departmental software implementation – the variety is endless, fun and productive. As always I look forward to our initial complementary consultation. Call me at 865-356-3575 or email me at steve@costavoidance.org

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